FAQ
Frequently Asked Questions
Everything you probably want to know before or after you order. If your question isn't here, email support@snackdaddymerch.com and a real person will get back to you within 1 to 2 business days.
Ordering and shipping
How long until my order ships?
Every item is printed after you order it, so there's a production step before anything goes in the mail. Production usually takes a few business days, then transit time on top of that. You'll get a tracking number by email as soon as it ships.
Where do you ship?
United States only for now. If you place an order with an address outside the U.S., we'll cancel it and refund you.
Can I track my order?
Yes. You'll get a tracking link by email once your package is on its way. If it hasn't shown up in your inbox, check your spam folder before emailing us.
My tracking says delivered but I don't have it.
Check with the carrier first, since they can often locate a package or tell you where the driver left it. Also worth checking with neighbors and around the property. If it's still missing, email us within 15 days of the delivery scan and we'll help sort it out.
I entered the wrong address. Can you fix it?
Email us immediately at support@snackdaddymerch.com with your order number. If the item hasn't gone into production yet we can usually fix it. Once it's printed and shipped to a bad address, the carrier sends it back to our print facility and we can reship it, but the reship is at your cost.
Can I change or cancel my order?
Only before it enters production, which can happen within a few hours of ordering. Email us right away with your order number and we'll do what we can, but we can't promise it.
Sizing, returns, and problems
What's your return policy?
Everything is made to order, so we can't take returns or exchanges for size, fit, color preference, or change of mind. Nothing is sitting in a warehouse we can swap it out of.
Then how do I get the size right?
Check the sizing chart on the product page before you order. Blanks vary between manufacturers, so the chart is more reliable than assuming your usual size. If you're between sizes, size up.
What if my order shows up messed up?
We'll fix it. Email support@snackdaddymerch.com within 30 days of delivery with your order number and clear photos of the problem. We'll send a replacement at no cost or refund you.
Covered: misprints, holes, tears, seams coming apart, wrong item, wrong size shipped versus what you ordered, and print that's significantly off from what the product page showed.
Do I need to mail the bad one back?
Almost never. Photos are usually all we need. Please don't mail anything to us unless we specifically ask you to. Returns are handled by our print partner and go to their facility, not to us.
The color looks a little different than the photo.
Screens and fabric handle color differently, and every monitor and phone is calibrated differently. Small color differences are normal and aren't defects.
The print is slightly off-center compared to my friend's.
Also normal. Print placement and ink saturation vary a little from item to item with printed apparel. Significantly off from the mockup is a different story, so send us a photo and we'll look.
Payment and pricing
What payment methods do you take?
Whatever's shown at checkout. Checkout runs on Shopify and payment details go straight to the processor, so we never see your card number.
Do prices include tax?
No. Sales tax is calculated at checkout based on your shipping address.
Is there a discount code?
If there's an active promo it'll be posted on Stefan's socials. One code per order, and codes can't be applied to an order after it's placed.
The merch itself
How should I wash it?
Cold water, inside out, tumble dry low or hang dry. Skip the bleach and don't iron directly on the print. Printed apparel lasts a lot longer with cold washes.
Will you restock a sold-out item?
Sometimes. Follow Stefan's socials, that's where restocks and new drops get announced.
Can I sell your stuff, or print your designs myself?
No. Everything on the store is Stefan's intellectual property and it's for personal use only. No reselling, no reprinting our designs, no putting our logos on your own products. Buy it, wear it, post it, that's all encouraged.
If you spot someone selling counterfeit Snack Daddy merch, email us. We'd like to know.
Do you do wholesale or bulk orders?
Email support@snackdaddymerch.com and tell us what you're thinking.
Everything else
Do you keep my information?
Only what we need to fill your order and support it. We don't sell your information. Full detail is in our Privacy Policy.
How do I reach a human?
support@snackdaddymerch.com, 1 to 2 business days, Monday through Friday. Put your order number in the subject line and we'll find you faster.
Can Stefan come to my thing / try my restaurant / review my product?
That's not what this inbox is for, but the contact info for business inquiries is on his site.